Privacy Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

Quantic Cloud Technologies Pvt. Ltd. ("Quantic Cloud", "we", "us", or "our") operates and provides the DD Zone / Digital Diary application, website, and related services (collectively, the "Services").

This Privacy Policy explains what information we access, collect, use, store, disclose, and otherwise process when you use our Services through Android, iOS, web browsers, or other supported platforms.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law or platform policy, we will obtain your consent before collecting or processing the applicable information.

1. Information We Collect

We collect information that is necessary to provide, maintain, secure, and improve our Services.

Depending on the Services and features you use, the information we may collect includes the following.

1.1 Account and Personal Information

When you register, create an account, contact us, or use our Services, we may collect:

First and last name
Email address
Phone/mobile number
Postal or billing address
User ID, account ID, employee/student/parent/teacher identifiers, or similar identifiers
Organization, school, branch, or institution information
Profile information
Information provided in forms or support requests
Other information you voluntarily provide to us

We use this information to create and manage your account, authenticate you, provide the requested Services, communicate with you, provide customer support, and maintain the security of our Services.

2. Location Information

2.1 Location Access and Collection

Depending on the features enabled in the application and the permissions granted by you, DD Zone / Digital Diary may access or collect device location information, including:

Approximate location, such as an approximate geographic area; and/or
Precise location, such as the device's geographic coordinates.

Location information may be obtained from the device's location services, including GPS, Wi-Fi, cellular network information, or other supported location technologies.

Location access is performed only when required for an enabled feature or functionality and subject to the permissions and controls provided by the operating system.

2.2 Why We Use Location Information

Location information may be used for legitimate Service-related purposes, including:

Providing location-dependent features;
Verifying or recording location associated with an authorized activity or transaction;
Supporting attendance, check-in, check-out, field activity, or similar functionality where enabled;
Associating an activity with an authorized school, branch, workplace, event, or service location where applicable;
Improving the accuracy and reliability of location-dependent features;
Detecting or preventing misuse, fraud, or unauthorized activity where location information is relevant;
Providing customer and technical support where necessary.

We do not use device location information for purposes unrelated to the functionality for which it was collected.

2.3 Foreground and Background Location

Where supported functionality requires location access while the application is in use, location may be accessed while the relevant feature is active.

We will not access location in the background unless the applicable feature genuinely requires such access, the relevant operating-system permission has been granted, and the use complies with applicable platform requirements and law.

Where background location is not necessary for a feature, we will not request or use background location.

2.4 Location Permission and User Control

On Android and iOS, location access is controlled by the operating system's permission mechanism.

You may allow, deny, restrict, or subsequently revoke location access through your device settings, subject to the functionality of the Services.

If you deny location permission, certain features that depend on location may not function correctly or may become unavailable.

Where applicable, we will provide an in-app explanation or prominent disclosure describing why location access is required before requesting permission.

2.5 Location Sharing

We do not sell your location information.

Location information may be transmitted to and processed by our authorized service providers when necessary to provide the relevant Service functionality, operate our infrastructure, maintain security, or provide support.

Where location information is shared with a service provider, the provider is expected to process the information only for authorized purposes and under appropriate contractual and security controls.

3. Device and Technical Information

When you use our Services, we may automatically receive certain technical information, including:

IP address
Device type
Device manufacturer and model
Operating system and operating system version
Application version
Device configuration
Browser type and version
Language and regional settings
Network information
Date and time of access
Diagnostic information
Error information
Crash information
Performance information
General usage information

We use this information to:

Operate and maintain the Services;
Diagnose technical problems;
Detect crashes and errors;
Improve application stability and performance;
Protect the Services against abuse and unauthorized activity;
Analyze aggregate usage;
Provide technical support.

4. Log and Crash Data

If an error, crash, or other technical problem occurs, we may collect information through our application and authorized third-party diagnostic or crash-reporting services.

Such information may include:

IP address;
Device name and model;
Operating system version;
Application version;
Application configuration;
Date and time of the event;
Error and crash information;
Performance information; and
Other technical information necessary to diagnose the problem.

Crash and diagnostic information is used to identify problems, improve reliability, investigate failures, and maintain the security and performance of the Services.

5. User-Generated Content

We may collect information and content that you create, upload, submit, receive, or otherwise provide through the Services.

This may include, depending on the features you use:

Documents;
Images;
Files;
Forms;
Messages;
Attendance or activity information;
Comments;
Support requests;
Other content submitted by you.

We use such information to provide the functionality for which you submitted it, maintain your account and records, provide support, and improve the Services.

We do not use user-generated content for unrelated purposes without an appropriate legal basis or consent where required.

6. Camera, Photos, Files, Microphone, and Other Device Permissions

Some features of the Services may require access to device capabilities such as the camera, photos/media, files, microphone, Bluetooth, notifications, or other device functionality.

Where such access is required:

We request the applicable operating-system permission.
We explain the relevant purpose where required.
We use the permission only for the functionality for which it was requested.
We do not access information unrelated to the requested functionality.
You may revoke the permission through your device settings, although doing so may prevent the associated feature from functioning.

Examples may include uploading a document or image, capturing information through the camera, recording information through a supported microphone feature, or attaching files to a Service request.

The exact permissions requested may differ between Android, iOS, web, and different versions of the Services.

7. Web Technologies and Cookies

When you use our website or web-based Services, we may use cookies and similar technologies.

Cookies may be used to:

Maintain login sessions;
Remember preferences;
Maintain security;
Understand website usage;
Improve website functionality;
Diagnose technical issues.

Cookies may be provided by us or by authorized service providers.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

8. How We Use Your Information

We may use information collected through the Services to:

Create and manage accounts;
Authenticate users;
Provide requested Services;
Process transactions;
Provide attendance, check-in, registration, or other authorized functionality;
Provide customer and technical support;
Communicate with users;
Send important service notifications;
Process and respond to support requests;
Maintain and improve the Services;
Diagnose crashes and technical problems;
Detect, prevent, and investigate fraud, abuse, or unauthorized access;
Maintain security;
Comply with applicable laws and legal obligations;
Protect our rights, users, systems, and property;
Conduct aggregated or de-identified analysis;
Develop and improve products and features.

Where required by law, we will obtain appropriate consent before processing information for purposes requiring consent.

9. Payment Information

If you purchase products or services through our Services, payment information may be processed through third-party payment providers such as Razorpay and, where applicable, Stripe.

We may receive transaction-related information necessary to confirm and manage a transaction.

We do not intend to store complete payment card information when payment processing is handled directly by the applicable payment provider.

Payment providers may process payment information under their own privacy policies and security practices.

Users should review the applicable payment provider's privacy policy and terms for additional information.

10. Third-Party Services and Service Providers

We use selected third-party service providers to help operate and improve the Services.

These may include providers for:

Cloud hosting and infrastructure;
Authentication;
Crash and diagnostic reporting;
Analytics;
Payment processing;
Customer support;
Communications;
Security;
Data storage and processing.

Third-party providers may process information on our behalf where necessary to provide their services.

We require appropriate service providers to process information only for authorized purposes and to apply reasonable security and confidentiality measures.

Third-party services may have their own privacy policies. Users should review those policies where applicable.

11. Google Play Services

The Android version of the application may use Google Play Services and other Google-provided services.

These services may process information according to their own terms and privacy policies.

Google's privacy information is available through Google's official privacy documentation.

12. Information Sharing and Disclosure

We do not sell personal information for monetary compensation.

We may share information in the following circumstances:

Service Providers

We may share information with companies and service providers that perform services on our behalf, such as hosting, payment processing, analytics, diagnostics, customer support, security, communications, and infrastructure services.

Affiliates

We may share information with our affiliates or related entities when necessary to operate, support, maintain, or improve our Services.

Legal Requirements

We may disclose information where reasonably necessary to:

Comply with applicable laws;
Respond to lawful governmental requests;
Respond to court orders or legal processes;
Protect our rights or property;
Protect users or the public;
Investigate fraud, abuse, security incidents, or violations of our Terms.

Business Transfers

If Quantic Cloud Technologies Pvt. Ltd. is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

User-Directed Sharing

We may share information when you specifically request or authorize us to do so.

13. Aggregated and De-Identified Information

We may create aggregated, statistical, or de-identified information from information collected through our Services.

Where information has been properly aggregated or de-identified so that it cannot reasonably be associated with an identifiable individual, we may use it for purposes such as:

Service improvement;
Product development;
Security;
Analytics;
Research;
Business reporting.

We will not attempt to re-identify properly de-identified information except where permitted by law.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the Services;
Maintain user accounts;
Complete transactions;
Meet contractual obligations;
Resolve disputes;
Maintain security;
Prevent fraud and abuse;
Comply with legal, accounting, tax, or regulatory obligations;
Enforce our agreements.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

Our general retention practices may include:

Account and contact information: for the duration of the active account and, where necessary, for a reasonable period after account closure for legal, security, or compliance purposes.
Transaction information: for the period required by applicable tax, financial, accounting, or legal requirements.
Log, diagnostic, and usage information: for a period reasonably necessary for security, troubleshooting, analytics, and service improvement.
Location information: for only as long as reasonably necessary to provide the feature for which it was collected and to satisfy applicable legal, security, or operational requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

15. Account and Data Deletion

Where the Services provide user accounts, users may request deletion of their account and associated personal information.

You may request account or personal-data deletion by contacting:

support@dd.zone

support@quantic.co.in

We may need to verify your identity before processing a deletion request.

Certain information may be retained where necessary to:

Comply with legal obligations;
Complete transactions;
Prevent fraud or abuse;
Resolve disputes;
Enforce agreements;
Protect security;
Meet legitimate regulatory or accounting requirements.

Where information is legally required to be retained, it will be retained only for the applicable period and protected appropriately.

16. Access, Correction, and Other Privacy Rights

Depending on your location and applicable law, you may have rights including:

Right to know what personal information we process;
Right to access your personal information;
Right to correct inaccurate information;
Right to request deletion;
Right to data portability;
Right to withdraw consent where processing is based on consent;
Right to object to certain processing;
Right to restrict certain processing;
Right to opt out of certain forms of sharing or targeted advertising where applicable;
Right to appeal a decision concerning a privacy request where required by law.

To exercise these rights, contact us using the details provided in the Contact Us section.

We may request reasonable information to verify your identity before processing a privacy request.

17. Withdrawal of Consent

Where we process information based on your consent, you may withdraw your consent at any time by:

Changing the relevant permission in your device settings;
Using available privacy controls within the application;
Contacting us at the email address provided in this Privacy Policy.

Withdrawal of consent does not affect processing that occurred before the withdrawal.

If a feature depends on a particular permission or information, withdrawing that permission may cause the feature to become unavailable.

18. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

Security measures may include:

Access controls;
Authentication controls;
Encryption or secure transmission where appropriate;
Infrastructure security;
Monitoring;
Logging;
Security reviews;
Organizational controls.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

19. International Data Transfers

Quantic Cloud Technologies Pvt. Ltd. may operate with service providers, infrastructure, or affiliates located in countries other than the country where your information was originally collected.

As a result, your information may be transferred to, stored in, or processed in other jurisdictions.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections, adequacy mechanisms, or other legally recognized transfer mechanisms.

20. Children's Privacy

Our Services are not intended for children under 13 unless a particular Service is expressly designed and configured for children and complies with applicable children's privacy requirements.

We do not knowingly collect personal information from children under 13 in circumstances where such collection is prohibited.

If we learn that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to delete the information.

Parents or guardians who believe that a child has provided personal information may contact us.

21. Remote Support

Where customer support requires remote access to a user's computer or device, remote-access functionality will be used only with the user's authorization.

Our support personnel may use remote-support tools to diagnose or resolve technical problems.

We take reasonable steps to limit access to confidential or sensitive information during support sessions.

Users should remain present during authorized remote-support sessions where applicable.

22. Diagnostic Tools and Support Information

Our diagnostic and support tools may collect technical information about a user's device, software configuration, application state, error conditions, and related technical information necessary to diagnose and resolve support issues.

These tools are not intended to collect unrelated sensitive information such as passwords, private messages, or unrelated browsing content.

Support-session information may be recorded or retained where reasonably necessary for quality control, security, training, troubleshooting, or service improvement, subject to applicable law.

23. Surveys, Promotions, and Contests

From time to time, we may invite users to participate in surveys, promotions, contests, or similar activities.

Participation may be voluntary.

Information collected through such activities will be used for the purposes described when the activity is presented and as otherwise permitted by this Privacy Policy.

24. Third-Party Links

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

25. Data Protection and Third-Party SDKs

We may integrate third-party software development kits (SDKs), libraries, APIs, and services into our applications.

Such third-party components may collect or process information according to their functionality.

We are responsible for evaluating third-party services used in connection with our applications and for ensuring that their use is consistent with applicable privacy requirements.

Where applicable, third-party providers are required to provide privacy and security protections appropriate to the information processed on our behalf.

26. Platform-Specific Privacy

Our Services may be available on Android, iOS, web browsers, and other platforms.

The information accessed and permissions requested may vary depending on:

The platform;
Operating system version;
Device capabilities;
Application version;
Features enabled;
Permissions granted by the user;
Applicable laws and platform requirements.

For example, Android and iOS may display different permission prompts and provide different controls for location, camera, microphone, photos, files, notifications, Bluetooth, and other device capabilities.

This Privacy Policy applies across our supported platforms, while the exact technical implementation may differ between platforms.

27. Google Play Data Safety

For applications distributed through Google Play, we provide information about our data collection and sharing practices through Google Play's Data Safety section.

The information disclosed in Google Play's Data Safety section is intended to correspond with the actual practices of the application and its third-party components.

The Data Safety declaration may include information such as:

Personal information;
Device information;
Location information;
User-generated content;
App activity;
Diagnostics;
Other information actually collected or shared by the application.

Where our practices change, we may update our Privacy Policy and applicable platform disclosures.

28. Apple App Store Privacy Information

For applications distributed through Apple's App Store, we provide applicable privacy information through App Store Connect and Apple's privacy disclosure mechanisms.

The information provided may include categories of data collected by the application, whether data is linked to the user, and whether information is used for tracking.

These disclosures are intended to reflect the application's actual data practices.

29. Google Play and App Store Permissions

We request access to sensitive device capabilities only when necessary for an applicable feature.

Examples may include:

Location;
Camera;
Photos or media;
Files;
Microphone;
Bluetooth;
Notifications.

Permission requests are controlled by the relevant operating system.

You can manage or revoke permissions through your device settings, subject to the functionality of the Services.

We do not consider the mere presence of a permission in an application to mean that the corresponding data is necessarily collected. Data collection occurs only when the application actually accesses or processes the applicable information.

30. Do Not Sell or Share Personal Information

We do not sell personal information for monetary compensation.

Where applicable under regional privacy laws, users may have the right to opt out of certain forms of sharing or targeted advertising.

We will honor applicable legally recognized opt-out requests.

31. California and Other Regional Privacy Rights

Depending on your jurisdiction, you may have additional rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable state, national, or regional privacy laws.

Depending on the applicable law, these rights may include:

Access;
Correction;
Deletion;
Data portability;
Opt-out rights;
Restriction of certain processing;
Non-discrimination for exercising privacy rights.

We will process valid privacy requests in accordance with applicable legal requirements.

32. Data Subject Requests

To request access, correction, deletion, portability, or other privacy-related action, contact:

Privacy Compliance Officer

Email: support@dd.zone
Alternative contact: support@quantic.co.in

Mailing Address:

Quantic Cloud Technologies Pvt. Ltd.
2nd Floor, Winway World Offices
Vijay Nagar, Indore
Madhya Pradesh 452010
India

We may verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

33. Privacy Complaints and Appeals

If you believe your privacy rights have been violated or if you disagree with our response to a privacy request, you may contact our Privacy Compliance Officer using the contact information above.

Where applicable law provides an appeal process, you may request an internal review of our decision.

You may also have the right to contact the relevant data protection authority or regulatory body in your jurisdiction.

34. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this policy.

If we make material changes that significantly affect how we process personal information, we may provide additional notice where required by applicable law.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, subject to any consent requirements imposed by applicable law.

35. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal information, contact us at:

Quantic Cloud Technologies Pvt. Ltd.

Privacy Compliance Officer

Email: support@dd.zone
Alternative Email: support@quantic.co.in

Address:

2nd Floor, Winway World Offices
Vijay Nagar, Indore
Madhya Pradesh 452010
India

For privacy-related requests, please include sufficient information for us to identify your account and understand your request.

36. Acknowledgment

By using DD Zone / Digital Diary, you acknowledge that you have had the opportunity to review this Privacy Policy.

Where applicable law requires consent for the collection or processing of personal or sensitive information, we will request the required consent separately through the application, website, operating system, or another appropriate mechanism.

This Privacy Policy should be read together with the applicable Terms and Conditions and any feature-specific privacy notices presented to you.